In order to drive results on any type of change or learning programme, it is essential to continually monitor progress and seek to improve. This involves thorough analysis and testing, monitoring progress, quality assurance, project management and process review. The Programme Management Office (PMO) carries out all of these approaches to oversee the delivery of tangible and measurable projects.
In a modern working world, the ability to work in an agile environment where ongoing testing takes place, ensures continuous improvement. This means that as a process or learning is created and implemented, it should be tested and confirmed that it is providing what it is meant to provide. It is important to analyse the progress and effectiveness of all types of change and implementation methods, collate common themes, measure progress, provide metrics, feedback and create recommendations for continuous process improvements and optimisation. All of this testing can be repeated regularly. These reviews can be carried out on a daily, weekly, monthly, quarterly and annual review basis to suit the requirements of the individual or company.
As a qualified Project Management Professional (PMP) within the Programme Management Office (PMO), we bring skills and experience on large multi-million-pound change programmes in banking and the corporate world. Being fully qualified in Capability Maturity Model Integrated (CMMI) Level 3, we have implemented high quality standards and reported on performance. We use extensive PMO skills to communicate, plan and organise by:
- Carrying out change and training evaluations
- Obtaining feedback
- Collating common themes
- Providing metrics
- Creating recommendations for improvements
- Creating progress reports to governance committees for management and senior executives
- Utilising project management skills by creating and tracking plans against the key milestones
- Collating and tracking Risks, Assumptions, Issues and Dependencies (RAIDs), showing summary progress diagrams
By combining these methods of analysing, testing and monitoring, constant feedback is provided to ensure successful and effective change and learning is taking place.
Integration of the learning concepts are crucial to implement change and learning, not merely the acquisition of knowledge. Participants must actively be applying it to their environments to move the company in the direction of the company’s vision. Flexibility in learning is the way forward and contributes to a flexible working environment. Participants feel highly motivated by experiencing the change and seeing their benefits. Any new skills learnt in an autonomous environment, exhilarated by the ability to feel challenged and want to participate and learn collaboratively in a supportive community. By showing appreciation of their efforts and sharing progress, we show that they are highly recognised, which in turn translates to a highly successful change and learning programme.